Navy veteran Ken Senft turned to the Department of Veterans Affairs for medical care in 2011 after his private insurance grew too costly. It could have been a fatal mistake, he now says.
A few years ago, the 65-year-old had a lesion on his head. He went to a VA clinic near his home outside Phoenix, but he said the doctor told him it could be two years before he might get an appointment with a dermatologist.
So he paid out of pocket to see a private physician. Turns out, he had cancer.
"What if I had waited two years?" Senft said in frustration. "I might be dead."
Senft's story comes amid allegations of delayed care and misconduct at VA facilities across the nation.
A probe of operations at the Phoenix VA Health Care System found that about 1,700 veterans in need of care were "at risk of being lost or forgotten" after being kept off an official waiting list. The investigation, initially focused on the Phoenix hospital, found systemic problems in the VA's sprawling nationwide system, which provides medical care to about 6.5 million veterans annually.